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71 lines
3.6 KiB
Markdown
Vendored
71 lines
3.6 KiB
Markdown
Vendored
# Troubleshooting
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As Trilium is currently in beta, encountering bugs is to be expected.
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## General Quick Fix
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The first step in troubleshooting is often a restart.
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If you experience an UI issue, the frontend may have entered an inconsistent state. Reload the application by pressing <kbd>Ctrl</kbd> + <kbd>R</kbd>. This will reload the frontend.
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If the issue persists or appears to be a backend problem, restart the entire application. For the desktop (Electron) build, simply close and reopen the window. If you're using a Docker build, restart the container.
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## Broken Note Crashes Trilium
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Certain problems, such as rendering a note with a faulty script, can cause Trilium to crash. If Trilium attempts to reload the problematic note upon restart, it will continue to crash.
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To resolve this, use the `TRILIUM_START_NOTE_ID` environment variable to reset the open tabs to a single specified note ID (e.g., `root`). In Linux, you can set it as follows:
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```
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TRILIUM_START_NOTE_ID=root ./trilium
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```
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## Broken Script Prevents Application Startup
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If a custom script causes Triliumto crash, and it is set as a startup script or in an active [custom widget](Scripting/Custom%20Widgets.md), start Triliumin "safe mode" to prevent any custom scripts from executing:
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```
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TRILIUM_SAFE_MODE=true ./trilium
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```
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Depending on your Trilium distribution, you may have pre-made scripts available: `trilium-safe-mode.bat` and `trilium-safe-mode.sh`.
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Once Trilium starts, locate and fix or delete the problematic note.
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## Sync and Consistency Checks
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Trilium periodically verifies the logical consistency of the database (e.g., ensuring every note has a parent). If inconsistencies are detected, you will be notified via the UI.
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In such cases, file a bug report and attach an [anonymized database](Troubleshooting/Anonymized%20Database.md) if necessary.
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## Restoring Backup
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Trilium makes regular automatic backups. If issues become severe, you can [restore from a backup](Installation%20%26%20Setup/Backup.md).
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## Forgotten Password
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If you forget your password:
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* Protected notes are irretrievable without the password.
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* Unprotected notes can be recovered. Follow these steps:
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Access the [database](Advanced%20Usage/Database.md) file in the [data directory](Installation%20%26%20Setup/Data%20directory.md). Open the `document.db` file with an SQLite client (e.g., [DB Browser](https://sqlitebrowser.org/)) and execute the following queries:
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```
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UPDATE options SET value = '77/twC5O00cuQgNC63VK32qOKKYwj21ev3jZDXoytVU=' WHERE name = 'passwordVerificationSalt';
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UPDATE options SET value = '710BMasZCAgibzIc07X4P9Q4TeBd4ONnqJOho+pWcBM=' WHERE name = 'passwordDerivedKeySalt';
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UPDATE options SET value = 'Eb8af1/T57b89lCRuS97tPEl4CwxsAWAU7YNJ77oY+s=' WHERE name = 'passwordVerificationHash';
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UPDATE options SET value = 'QpC8XoiYYeqHPtHKRtbNxfTHsk+pEBqVBODYp0FkPBa22tlBBKBMigdLu5GNX8Uu' WHERE name = 'encryptedDataKey';
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```
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After executing the changes, commit/write the changes. **This sets the password to "password," allowing you to log in again.**
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For pre-existing protected notes (now unrecoverable), consider deleting them or exporting the unprotected notes. Then, delete `document.db` and start fresh.
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If you continue using the existing document file, change your password (Options -> Change Password).
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## Reporting Bugs
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Reporting bugs is highly valuable. Here are some tips:
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* Use GitHub issues for reporting: [https://github.com/TriliumNext/Trilium/issues](https://github.com/TriliumNext/Trilium/issues)
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* Refer to the [error logs](Troubleshooting/Error%20logs.md) page for information on providing necessary details. |